Details of complaints filed against credit card issuers will be made public for the first time beginning Tuesday morning when the federal consumer watchdog agency launches a new database.
Anyone with access to the Web will be able to go online and find out what credit card holders are complaining about and why. It's a move applauded by consumer groups that want transparency in banking, but met with trepidation by lenders, who say anyone with a beef -- legitimate or not -- can file baseless complaints that can potentially harm a bank's reputation.
Anyone with access to the Web will be able to go online and find out what credit card holders are complaining about and why. It's a move applauded by consumer groups that want transparency in banking, but met with trepidation by lenders, who say anyone with a beef -- legitimate or not -- can file baseless complaints that can potentially harm a bank's reputation.